Frequently Asked Questions About Online Donations By Check

FAQ's

How do we use DonateByCheck?
You can either enter your donor's check information directly into the secure interface via our web site or you can add a simple HTML link to your web site (or include the link in an email) that will direct donors to your custom check interface.

Can donors schedule multiple payments?
Yes. The check interface has the capability to schedule any number of future payments. This is a great tool for scheduling regular donations.

How is the money deposited into our bank account?
Checks are mailed to your accounting offices daily via First Class USPS for deposit. You are not charged any additional fees for postage.

Can we have funds deposited electronically?
Yes. However, most donors prefer to receive a paper check from their bank for a tax record. Electronic Check Processing (ECP) is an option available to you. ECP uses the ACH network to deduct the funds from the donors' account and to credit yours. ECP transactions take several banking days for settlement and require a monthly fee. Contact our sales agents for more information.

What are our fees?
For a complete list of fees please contact us.

How do we pay our service fees?
Your account will be set up on AutoPay. AutoPay is an automatic electronic deduction (ACH) from your specified bank account.

Do we have to have a web site?
No. You can take information over the phone or by fax then simply have your staff login and enter the information into the check interface. You can also include a donation link in an email solicitation or newsletter.

How soon can we begin using DonateByCheck after we sign up?
Instantly. Just follow our simple online instructions and you will have quick access to our services.

Is it legal?
Under the Uniform Commercial Code, Title 3, it is legal and acceptable for an individual to authorize you to endorse a check on their behalf. Therefore, the donors' signature on the endorsement line is not necessary. For Internet transactions, our service meets all NACHA guidelines and Regulation E requirements.

Can we input the information for our donors?
Yes, this is a perfectly acceptable method of processing checks and works great for telethons and call in donations.

Are the funds guaranteed?
DonateByCheck is just like a regular check. There is the possibility the check is NSF. DonateByCheck includes several verification systems, which give you a large margin of safety.

How are we notified of transactions?
Our system will send you an email notification immediately after a transaction is processed. This email contains all of the pertinent information regarding the transaction.

Does the donor receive a receipt?
Yes, our system will send a detailed receipt to the email address entered in the check interface.

Is the process secure?
All data is encrypted using 128 bit SSL certificates. We also use SubCrypt to securely encrypt any session information. Databases are maintained in our limited access, secure NOC which is located in our secured offices co-located with a bank. DonateByCheck understands your donors' concern for privacy. We do not sell or grant access to any information unless required by law or court subpoena.

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